1. Scope
This Privacy Policy applies to the Lake & Canyon Expeditions Co. website, online tour inquiries, and related communications. It does not govern websites, booking platforms, payment processors, weather services, map providers, or social networks operated by other organizations.
2. Information we collect
Information you provide
When you request availability, contact us, or arrange a tour, we may collect your name, email address, telephone number, requested date, party size, pickup preference, accessibility or equipment needs, and any message you choose to send. If a reservation proceeds, additional guest, payment, emergency-contact, or participation information may be collected through our booking process or service providers.
Technical and usage information
Like most websites, our hosting and service providers may receive limited technical information such as IP address, device and browser type, referring page, approximate location, timestamps, pages viewed, and diagnostic data. Cookies or similar technologies may be used for essential site operation, security, performance, and—where enabled—analytics.
3. How we use information
- To answer inquiries, check availability, coordinate pickup, and provide tour services.
- To communicate confirmations, safety information, route or weather updates, and customer support.
- To process transactions and maintain business, accounting, and legal records.
- To secure, operate, troubleshoot, and improve the website and guest experience.
- To comply with applicable law, enforce agreements, and protect guests, guides, and our business.
We may use information for another purpose when you direct us to do so or provide consent. Lake & Canyon Expeditions Co. does not sell personal information.
4. When information is shared
We may share only the information reasonably needed with hosting, email, communications, booking, payment, transportation, analytics, insurance, professional advisory, and other vendors that help us operate. Information may also be disclosed when required by law, to respond to emergencies, to protect rights or safety, in connection with a business transaction, or with your direction or consent.
Service providers operate under their own terms and privacy practices. We do not authorize them to use information supplied on our behalf for unrelated purposes.
5. Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including operational, safety, insurance, accounting, dispute resolution, and legal obligations. We use reasonable administrative, technical, and organizational safeguards; however, no internet transmission or storage system can be guaranteed completely secure.
6. Your choices and rights
You may ask to access, correct, or delete personal information we hold about you, or to opt out of nonessential promotional messages. Certain information may need to be retained when required for a reservation, safety record, legal obligation, or legitimate business purpose. Privacy rights vary by location, and we will respond to verified requests as applicable.
To make a request, email kayak@lakeandcanyonexpeditions.com. We may need to verify your identity before completing it.
7. Children and minors
This website is not directed to children under 13, and we do not knowingly collect their personal information through the website. A minor’s participation in a tour must be arranged by a parent or legal guardian and is subject to operator requirements, equipment fit, conditions, and any required consent or waiver.
8. External services and international visitors
Links, live weather, maps, email, and future booking or payment tools may involve third-party services. Their data practices are governed by their own policies. If you visit from outside the United States, information may be processed in the United States, where data protection rules may differ from those in your home jurisdiction.
9. Changes and contact
We may update this policy as our services or legal obligations change. The effective date above identifies the current version. Questions or privacy requests may be sent to kayak@lakeandcanyonexpeditions.com.
Operational note: This website policy is separate from any participant waiver, release, booking agreement, or emergency-information form required for a tour.